How to Build Buzz and Launch Your Company

Don’t launch with a whisper; launch with a roar. Here’s how.

Don’t launch with a whisper; launch with a roar. Here’s why: When you’re a young company, you don’t have time to sit around and hope your brilliant idea catches on. Either you’ll run out of money or be displaced by a competitor who takes over your market before you can gain a foothold.

Ultimately, then, your company’s success hinges on your ability to build buzz early on. The following strategies will help you do just that.

1. Get influencers on board early.

Admittedly, “launching” isn’t as simple as opening your doors and presenting yourself to the world. It’s more of a multi-step process, which is why you see so many apps going through MVP and beta iterations before presenting their formal marketing launch to the public.

When I was building Mailshake, our formal launch occurred after we’d hosted several dozen beta users and made changes based on their valuable feedback. That way, we were confident that the buzz we’d built wouldn’t oversell what we were actually delivering.

In addition, one unexpected benefit of not launching too soon is that you can bring influencers onboard early on and actually make them a part of the development process. Stuart McKeown of Gleam describes another successful tech brand that did just that:

“Take Product Hunt as [an] example,” McKeown says. “They never really did a big huge launch; instead, they focused on early adopters and influencers to get them sticky on the platform. I personally think that you should be doing your marketing launch once you already know your product is going to be a success [or has traction].”

If you’re building something revolutionary, then (and you should be, if you expect to score any serious buzz), you may see authority figures in your niche jumping at the opportunity to help turn your product into the solution they’ve been seeking. All you have to do is ask, and then treat their eventual contributions with the respect they deserve.

2. Build some mystery.

No, I’m not talking about the Sarah McLachlan song. I’m talking about getting users excited about your upcoming marketing launch, before you roll out the red carpet and invite them in.

Think about how Apple rolls out new products. Consider this appraisal, from the KISSmetrics blog: “What really sets them apart is they get everyone talking months before the product launches, usually before there’s even a demo for anyone to see. No one is talking about what the product does; they’re talking about what it might do.”

Related: Use Breaking News to Build Buzz for Your Business

Certainly, Apple has an advantage. The company is, at this point, a well-oiled launching machine, with everyone from journalists to breathless fanboys out there willign to back them up. But there are still lessons you can learn from Apple’s example:

  • Tell a story. People are naturally driven to complete stories and patterns. When you give them just a hint — especially a hint they’re interested in — they’ll want to learn more in order to satisfy their curiosity. Building mystery into your launch through your pre-launch content and landing pages has the same effect.
  • Put up a “Coming Soon” landing page on your website that teases the value your new product will provide and when it will be available. Make sure you have an opt-in form with a CTA that encourages visitors to subscribe for future notifications.
  • Offer “sneak peeks” that build excitement without giving everything away. Do this through social media messages, YouTube clips or any other medium that supports your brand.

3. Create an “in crowd.”

Take a page out of the high school mean girls playbook. Everyone wants to be a part of the perceived “in crowd,” and you can leverage this in your launch plan by requiring would-be users to get invites from current customers.

Blueleaf, a personal finance startup, took this approach to the extreme back in 2010 by not just requiring that prospective users request invites, but opening invitation periods for limited windows.  In an interview with Business Insider, the founder of Blueleaf, Sachin Agarwal, shared how doing so helped his team sign up more than 10,000 users before launching

“Rather than limit the number of invites someone has,” Agarwal said, “there are an unlimited number of invites; but we’ve limited the time frames to invite a friend.  We turn on the ability to invite a friend for just an hour or two, so that people who want in have to beg everyone they know who’s on to let them in before the window closes.”

Related: Where on Earth Is Buzz? Why Honey Nut Cheerios Nixed Its Busy Bee.

These strategies may or may not work for your specific product; if they don’t, you’ll need to explore others to get your name out there as you build buzz for your growing company.

The Single Biggest Marketing Challenge for Startups

No one cares about your startup

The biggest challenge for marketing a startup?

No one gives a damn.

Seriously, more often than not inexperienced entrepreneurs will sit down with their idea, create a decent website, generate some local press, and say, “if I build it they will come.” It doesn’t happen that way. Nobody knows about you and nobody cares… until you generate proof points

Eventually the social media consistency dies off, the free PR stops running, the website remains static, and your startup is left dead in the water. Did I mention your budget is essentially $0, so paying for industry by-lines, PPC campaigns, or a marketing firm is out of the question?

Did you know less than 1% of all new businesses are funded by Angels and VCs? That means the average founder is using personal savings, bank loans, and family to get off the ground. Silicon Valley is not the norm. There is no budget.

What to do when no one gives a damn?

Get down to the basics. Give people a reason to care.

Who’s the targeted audience – don’t say everyone or you fail

How does your product / service benefit them – you are not the lowest cost provider this position is way too overused

Where is your competitive niche in the market landscape

What is your identity in 10 seconds or less

Then turn this information into a 1 – 2 sentence positioning statement.

“For (customer segment), our product/service is (important benefits – reason to buy), because compared to (primary competition – key differentiators).”

You’ve got to learn how to communicate a brands’ relevance to a targeted market or else you fail. Amplifying that message is a whole nother issue entirely.

How do I amplify?

It’s all on you. Your currency is time and effort.

Content Creation

Create once publish everywhere – blog, slideshare, forums, podcast, syndicated writing, videos, and Quora.

Social Sharing & Bookmarking

Get in on and contribute to LinkedIn groups, Twitter lists, Facebook groups, Quora/Reddit topics, create Youtube videos.

Local Directories – At the very least claim Google Business

Some industries will have niche listings as well. Think AngiesList.

Utilize free PPC offers

Build an industry specific list of publications, blogs, and influencers

Reach out to them with your unique value prop and ask for guest contribution or by-lined opportunities

Bloggers will often write-up reviews in return for a sample product

Network with industry related Meetup Groups

Fix easy on-page SEO website issues

Get on HARO & ProfNet

Distribute a press release on free aggregators

Partner with complimentary businesses – you scratch my back I’ll scratch yours

Build a referral program: ShareaSale is the giant in the market, but there are other smaller options that take a cut on sales instead of upfront fees

Craigslist can be surprisingly helpful for targeting local areas

Offer incentives for customers to post on a specific review site. Reuse the reviews as a social proof point on your website.

Scrape email addresses and create an outbound email campaign. MailChimp has a decent free plan but scraping tools will cost a little bit of $.

I could go on forever here. Ideally, a few of these options will work better for your business than the others. Trial what works and then stick with it. Just remember, always be looking for the next best thing, a startup isn’t a linear project.

4 Secrets to Building Your Own Empire

Thanks to the folks who slugged through their struggles and inspired us to overcome ours, the secrets of true success are already laid out for us. These successful people didn’t get where they are because they were crafty, wicked or born with a trunk load of cash (as the movies often portray); they made it big with their willingness to collaborate, perseverance to slough ahead through crap, calm-yet-ambitious persona and creative solutions.

Here are four amazing (but simple) secrets that hold the key to creating your own empire:

1. Small groups can beat large groups.

Smaller groups don’t just offer multiple, augmenting skillsets: With multiple perspectives often influenced by each other’s personal choices, these viewpoints can often have the team approach the project from different angles.

I recommend encouraging your coworkers to form small groups and break tasks evenly between themselves — remember, two hands are needed to make a sound.

2. Look inward often.

Why are you doing what you do? Why should your clients care? What’s your brand’s story? People may not need your brand or service to survive, but they are still in business with you because they care. They support your story and care for your vision to succeed.

Apple’s Macbook advertisements are the pinnacle of innovative stories. The 2016 Mac’s tagline said, “We set out to do the impossible: engineer a full-size experience into the lightest and most compact Mac notebook ever.”

Why do people prefer Apple? Because they make you feel good. They instill the confidence that you and I can conquer the impossible with the beautiful and easy-to-use products they create. 

3. Learn to walk it out.

Exercise has proven to enhance your decision-making skills by providing clarity, collect your thoughts and come up with innovative solutions. In your workplace, you can always take a quick hike around the floor should you feel the need to. I’d recommend encouraging your employees to get up and stretch their legs — grab a coffee, perhaps? — if they find themselves running into a brick wall.

Or, dive in for a game of poker with your colleagues on the myriad online websites found out there. It might sound unconventional, but it can add much-needed clarity.

4. Transparency is key.

Clothing company Everlane is a good example of the power of transparency. Most companies disclose their manufacturers and other sources to the consumer, but Everlane dives in far deeper, disclosing prices it paid for the components, labor, duties, transportation and the real cost of the item for sale.

By sharing these crucial details, Everlane garners consumer and revenue, as consumers bound to share the company’s story with their friends.

3 Split Tests to Improve Your Direct Mail Results

Of course you want better results from your mailings. The worst thing you can do is to become complacent and think the mailing piece you’ve got is “good enough.” The best thing you can do is to keep making variations to your mailing piece, and then test the results.

A client of trying to “crack the code” on direct mail for his medical clinic sent out a tear-sheet mailing that resulted with marginal results. While my client didn’t lose any money and he also didn’t make any money. Actually, marginal results on your first mailing are not bad.

Months later, we recommended he do a split test, where he divide his list and mail the tear sheet piece to one part, and the new piece to the other part. When mailing a new sales piece I always recommend a split test.

By mailing a tear-sheet again against a new format, we could see if the new format was an improvement or not. By testing a new piece against something you have past results on you can be certain about which piece really works better be­cause you are mailing them at the same time to the same lists. The results will tell you what direc­tion to head in next.

Testing different aspects of your mail campaigns is critical to your marketing success. To get you started, here are three aspects of your direct mail campaign you can test. The results could help you significantly increase your response rate in future mailings.

Test Your Headline

The headline is one of the most important parts of the sales letter. If it doesn’t get your prospects’ atten­tion, they won’t read the rest of the sales letter and won’t respond to your offer. You only have about four seconds to get them to decide to read your letter.

Spend some time thinking of different headlines you can use. Make sure your headline “resonates” with your specific audience (for example, is age-appropriate). Also, consider if your headline is believable. Many people have heard “If it sounds too good to be true, then it is.” If your headline promises too much, it may not be believable.

When you find a headline that you think will be more powerful than your current headline, set up an A/B Split test to compare their results.

Test the Teaser Copy on the Envelope

To get a sales letter opened, some mailers put teaser copy on the outer envelope. Teaser copy consists of words on the envelope that will make the reader want to open it and see what’s inside.

The downside of teaser copy is that it screams “this is advertisement mail,” and so it had better offer something interesting to get the envelope opened, now that it has revealed the letter is advertising.

I’ve tested leaving off the teaser copy totally (having a “blind” envelope), and that usually has worked best for me in mailing to “cold” prospects that don’t know you. But, there are many cases where teaser copy has worked better. I have the most success when I use teaser copy mailing to a house file. You have to test no copy vs. copy to see what will work best for you.

Test a Different Offer

The offer is what the customer will get for respond­ing, and if it involves a purchase (rather than a free trial, for example), the cost of the product or service.Here are some things you can test with the offer:

Price

Bonus or premium

Different payment options

Response options (phone, fax, online, email, text)

Adding an offer end date

There are many more offer options, but these are the main ones that I test. The more you test, the more you will learn, and the better your response rate will be!

The Top 11 Tools Every Business Owner Needs In 2017

Business is hard. The top companies seem to have rocketed to the peak with gliding steps, but most business owners insist that things are not usually this easy. So then, why are some companies able to see such enormous returns on investments, huge efficiency and quick growth?

Max Berry, CEO and Founder of Attract.ly, a leading advertising firm, notes that the biggest problem preventing companies from maximizing their potential is the lack of inspired growth hacking techniques. An early one he found and exploited was Instagram.
“Why more small businesses aren’t actively advertising on Instagram is beyond me. The fact is, for many businesses and brands, their target demographic, 18-35 year olds, spend multiple hours per day on Instagram,” Berry said. “SMB’s need to start getting in front of their market where they spend most of their time or they’re going to miss the mark and the opportunity.”
Growth hacking is the means of streamlining your business functions and focusing on unique tailored interaction with your customers. As you aim to growth hack your business and increase efficiency, these are the top tools for developing rapid, sustainable growth in your venture.

1. Goco.io

GoCo.io is a must-have solution for any business with more than a handful of employees. Their cloud-based platform collects, organizes and manages all your employment documents, records and compliance needs, converting your filing cabinets into a digital breath of fresh air.
Formerly tedious tasks like employee onboarding, paid time off tracking, performance management, and benefits open enrollment are now an automated breeze. Your employees may even shed a tear of joy! This service powers your business with an all-in-one system that streamlines your workflows and effortlessly syncs your existing payroll and benefits systems harmoniously together. GoCo.io distinguishes itself from other players in the HR tech space by delivering an experience others can’t: top technology paired with a local go-to benefits broker to bring businesses the personalized benefits service they deserve.  

2. Telzio

Telzio powers cloud phone systems for companies around the world, and provides an online platform that makes configuration and management of services easy. This eliminates the need for hardware and also empowers users with collaboration tools.

Telzio enables organizations to integrate mobile devices, add features and users on demand, and unify locations under a single system. With Telzio, customers experience enhanced call quality, reliable uptime and fast as well as knowledgeable support.

3. TrendKite

Often times, PR can be a powerful but hard to measure tool. TrendKite has a suite of functionality allowing businesses to directly measure the results from PR in comparison to their competitors. 

Tracking traffic driven to your site, mentions of your company in feature and generic pieces, and giving benchmarks of competitors, TrendKite makes it easy to measure the value of PR. It will give you a sense of whether or not you are performing to the level you need to be to grow effectively. TrendKite makes PR more tangibles and data-driven, thereby making the valuable tool much easier to use for businesses large and small.

4. Leadcrunch

Finding qualified leads is the top problem for over half of B2B companies. But Leadcrunch offers the solution to this annoying dilemma. By comparing your best leads with bad leads, Leadcrunch implements artificial intelligence algorithms to generate a list of decision makers at companies similar to your best leads.

Then nurture them to either marketing or sales-qualified leads using a marketplace of 3rd party marketing services. LeadCrunch customers close 300% more sales because they can focus on closing rather than prospecting. 

5. Google Suite

While the Google Suite has a large range of options and value for businesses, perhaps one of the least acknowledged is its ability to provide businesses with actionable data on their customers. Using both Google Forms and Google Analytics, it is possible for companies to fine-tune marketing techniques with the added benefit of sculpting consumer personas. 

Furthermore, the versatility of the Google Suite and totality of its product offerings allow for the platform to give an enormous range of application as well as simplification through the combining functionality in one suite.

6. Select Card
For many business owners, networking and creating new connections have to sit on the backburner to day to day operations of the business.
Select solves this problem head on by allowing to you join an exclusive club comprised of other successful pioneers in your city. On top of this, Select Members receive discounts at the best restaurants and unbeatable hotel discounts whenever they travel. For the business owner looking to create a solid network in the easiest way possible, there’s no better option than Select.

7.Twillio

For many companies, technology automation is not an option due to the high costs of hiring a coder and getting the systems up and running. Typically, these types of automation solutions also take a while to program.

However, Twilio lets you get automated phone centers, customer success modules, and other applications set up easily, so you can cheaply maximize your business. Automation allows small businesses to operate as cohesively and successfully as large corporations, and Twilio is the trick to reaching that point. 

8 Burstorm

All businesses need compute, storage and network cloud services to support their digital needs. However, few businesses have the time and expertise to find the best solution for their specific needs.

Burstorm delivers the most complete analytics platform. It allows you to model, benchmark, buy and deploy any cloud infrastructure solution you might need with the utmost ease. And Burstorm does so by automatically mapping and match your requirements to the 1200+ products set in the Burstorm platform. What could be more efficient than that?

9. Trello

One of the worst problems for small businesses is the overwhelming nature of to-do lists, problems of multi-tasking and coordinating work with teams. 

With color coded boards and an integrated messaging plus commenting platform, Trello makes working as a team and managing multiple projects easy.

10. Tableau
Data harvesting, analysis, and portrayal typically require advancing coding and statistics backgrounds. They can also be time-intensive and daunting tasks. Tableau allows users to easily and effectively gather, understand and present their data and eliminates much of the advanced and time-intensive aspects of the process. 
Using data to drive your business can increase efficiency, drive sales and let you stand out from your customers.

11.Guestpost 

Guestpost grants anyone access to a list of publications accepting guest posts and prolific writers with large followings. This enables you to build your status as a thought leader by sharing your knowledge on a plethora of platforms. You will also discover who you need to reach out to for featuring your company on any number of sites. 

PR and branding are critical for transforming a venture from a small business to a powerful corporation and Guestpost gives you the resources you need to do this with so much convenience to you.

Growing your business can be scary and seem like a game of luck. But with these eleven products you can increase the technological functions of your business, boost efficiency and growth hack your way to success.

How to Extend the Life of Your Direct Mail Postcard or Brochure

There are many steps you can take to ensure your direct mail materials get noticed and read. Opting for quality graphics and professionally written copy, and including incentives that are irresistible to your target audience is a good place to start. But did you know that there are ways to extend the life of your direct mail postcard or brochure that can generate even more revenue for your business?
Direct mail has consistently demonstrated the potential to create a lasting effect on consumers, and part of this is its proven ability to trigger a positive emotional response. But physical mail offers something else that digital advertising doesn’t: staying power.

Mail-Out Materials that Stick Around

Many postal studies show that consumers have a strong tendency to keep, display, and share certain types of direct mail materials, including:

• coupons,

• restaurant menus, and

• sales flyers

Not only are about two-thirds of potential customers inclined to keep mail they feel offers immediate or future value, they’re also very apt to display that mail in highly visible locations inside their homes. This provides an outstanding opportunity for your brand to engage with prospects on multiple occasions – over an extended period of time – and all for the price of a single mail-out.

Research from the US Postal Service confirms that 81% of recipients read their mail daily and, because of its tangible nature, tend to “save mailed coupons for future use and share mailings with others.”

So, just how much extra life can you expect to squeeze out of your double-duty postcard or brochure?

Surveys have suggested that, depending on the format, many direct mail recipients keep print materials from a few days to a month, or longer. In fact, an in-depth study conducted by the Canada Post Corporation, established that this is indeed the case for:

• product and service coupons (67%),

• restaurant menus (77%),

• promotional mail (41%), and

• retail flyers (61%)

• Getting a Foot in the Door

Just as important as the keeping of direct mail postcards and brochures, is the fact that consumers love to share them. Even if a well-crafted offer doesn’t meet the immediate needs of the person who opens it, they’re far more likely to pass that coupon or sales discount along to someone they know, than they are an email or social media promotion.

Print mail is memorable, and can ultimately be a joy to receive. In today’s noisy digital world, consumers have begun to recognize direct mail as a more intimate bid for their attention – and their response to this personalized approach has been to:

• visit a physical place of business almost twice as often

• visit a company website more than two-thirds of the time

Companies that take the time to research their clients and prospects, and to design direct mail communications that are relevant and offer long-term value, are being rewarded with an invitation into the homes and lives of their customers. And there’s nothing more effective than a foot-in-the-door to nurture a lasting relationship.

Crawl, Walk, Run Your Way to Generating More Business for Your Firm

Why This Approach Will Work For You

I love to run. Fast. But the reality is, sometimes I run too fast, too quickly, and that can lead to huge challenges for our businesses.

I got into talking recently with my friends at Innovative Attorney Marketing, a full-service marketing agency that drives new clients to attorneys and law firms and a Likeable Local partner. They’ve been working in the legal direct mail and digital marketing space for more than 15 years, so they know a thing or two about growing and maintaining a business. I asked them about their approach, and why “Crawl, Walk Run” works best:

It sounds like you have been a leader in the attorney marketing space for over a decade. What changes have you seen as the industry evolves?

For one thing, direct mail does not work on its own anymore. Potential clients used to receive a letter targeting their legal needs in the mail, open the envelope, and pick up the phone. These days, consumers are much more savvy. They will take the time to research a firm online prior to making a phone call, and will also shop other firms before making a decision. Because hiring a lawyer is such a personal decision, it is critical for attorneys to have a professional digital presence. Furthermore, a digital presence no longer means simply having a good website – you need to have social media accounts, blogs, reviews, be found on page 1 of search results, etc.

Yes, digital marketing is obviously a hot topic. What advice do you have for people who are entering into this area for the first time?

We look at digital marketing for attorneys in a “crawl, walk, run” approach. In the crawl phase, you are establishing a digital and direct mail foundation. You need a solid website which will serve as the backbone for a direct mail campaign. Your website should include your resume so that potential clients can see your accomplishments as well as practice area pages that explain what exactly it is that you do. It needs to be mobile responsive with clickable calls-to-action. In addition, using targeted and timely direct mail campaigns with optimized formatting and custom branding will set you apart from the competition and drive visitors to your firm.

As you learn to walk in digital marketing, you establish a social media presence on sites like Facebook, Twitter, and LinkedIn. Not only should you establish a presence, but you should begin to interact with others in the form of blogging, sharing, and commenting online. This will keep you relevant, establish you as a thought leader, and drive your SEO efforts.

Finally, when you begin to run, you start to engage in activities such as digital advertising through a pay-per-click campaign, paid social media marketing, and full-scale SEO efforts such as link building and website optimization.

Interesting perspective. What else would you add?

Law firms and other small businesses should not jump into digital marketing without a clear strategy – doing so could waste thousands of dollars and countless hours. In addition, small business owners should focus on what they do best – practicing law if you’re a lawyer, or accounting if you’re an accountant, or consulting if you’re a consultant, etc.

Because successful marketing requires time, expertise, and effort, teaming up with an experienced marketing partner who understands the area is essential for success. Finally, keep in mind that not all companies can benefit from all types of advertising. As an example, consider Radio Shack, who spent $8 million on a Super Bowl ad and then closed almost all of their stores a few months later. Not all advertising is good advertising, which is why it is advisable to work with an experienced partner when planning your digital and direct mail marketing strategy.

Crawl, then walk, then run!

Infographic: Direct Mail vs Email

In the past direct mail has been referred to as dead. So we decided to do some research and compared direct mail to email marketing, it’s digital alternative.


It would appear that as our lives become more and more consumed by digital media we start to give less time and attention to the messages we receive. The average lifespan of an email is now just 2 seconds and brand recall directly after seeing a digital ad is just 44%, compared to direct mail which has a brand recall of 75%. 

So why are people still saying direct mail is dead? Whilst print costs have fallen over the past few years, postage costs have risen. This means despite the higher response rate of direct mail, email with it’s low start up costs still receives a larger return on investment. A study from Citi Post Mail states direct mail has an average ROI of seven dollars to each one dollar spent, whilst email has an average return of $38.

With triple the return of direct mail email marketing may seem like a no brainer, but both have their strengths and weaknesses. Direct mail is perceived as a more trusted, personal form of marketing, whilst email is seen to be quick and informal. The different values associated with each mail mean customers are very sure about when they want to receive one over another.

Initially it would seem that email is better for generating profit fast, whereas direct mail is better for generating customers. Our overriding conclusion is that direct mail and email work better in support of each other. When creating a direct marketing campaign define your aims and choose the best marketing combination to support them.

They Call it the Pokémon Go for Brands. How to Gamify Your Marketing with Augmented Reality

This augmented reality treasure hunt game makes experiential marketing accessible and affordable to your small business.

If you’re attending SXSW this year, you may want to try your hand at a bit of augmented reality to compete for $50,000 in venture capitalSnatch, a virtual treasure hunt played via mobile, will show you how to snatch virtual parcels containing valuable prizes (like 50 grand in seed money), free vacations, and free meals. The catch is, you must hold on to your parcels for six hours before they are yours to claim. Your virtual treasure hunt is filled with mystery and challenge while others try to “snatch” your parcels away from you.

Dubbed the Pokémon Go for brands, Snatch certainly has more than fun and adventure in mind for their clients and “Snatchers”. They plan to break down the walls between Millennials and brands by creating a positive, interactive experience for consumers who want to shop and engage on their own terms.

“Snatch is about people engaging with brands in their own environment, rather than brands being in places we’d rather they weren’t, like YouTube and Facebook,” says Phil Lloyd, Chief Marketing Officer at Snatch. We’re knocking on the door and asking to be let in, not kicking down the door and interrupting.”

The company has recently won the attention, and funding, from Unilever Ventures. While Unilever typically does not offer seed-funding to pre-series A companies, they know that augmented reality is here to stay.

“Over the past year, augmented reality has gone from a novelty to a real part of our day-to-day lives,” says Jan Harley, Director, from Unilever Ventures. “Immersing people in an interactive environment where they’re actively seeking out products and feeling the elation of winning something tangible, is a really exciting addition to the marketing toolkit.”

Gamification offers an experiential marketing experience for consumers, and it’s proving to hold their attention far longer than traditional marketing strategies. On average, Snatch users remain engaged for more than one-hour of cumulative game time and enter the app four times per day. That kind of engagement would cost more than any SMB is likely to invest in advertising through other, more traditional, channels.

“Our platform is built by design for brand integration at the heart, delivered via an addictive and engaging gamification layer,” says Lloyd. The app’s core audience is in the 18-30-year-old range, but it’s really for anyone. My question is, can a small business afford to bring such an augmented reality experience to their customers?

“Our attention is not restricted to the Unilever’s of the world; we don’t delineate between large and small brands,” says Lloyd. Parcels range in value from ten-dollars up to $50,000 (so far).

Snatch is working with mom and pop companies in the U.K., including a hair salon startup, providing very low customer acquisition costs, along with outstanding redemption rates. “When people select their favorite parcel, and compete to hold on to it for six hours, redemption rates will naturally be higher,” says Lloyd. And, the platform really gets people talking. “When you offer things like a year’s supply of avocado’s,” says Lloyd, “how can people not talk?”

Snatch launched just last month in the U.K., has already been downloaded more than 250,000 times, and has held tight to the number one position in Adventure apps. They plan on launching in the U.S. early in summer of 2017 and will continue to expand internationally.

It may be time to graduate beyond content marketing in a world that’s saturated with content.Ready to join the ranks of top brands like Starbucks and Sephora in the world of experiential marketing? Fortunately, gamification is becoming more accessible to small businesses with each passing year.

How We Create Authenticity In Small Business Brands

A lot of people toss around the term authentic brand, but there’s not enough discussion around what constitutes authenticity—and, more important, how to build an authentic brand.

Authentic is defined as being true to one’s own personality, spirit, or character. On the one hand, we tend to equate authenticity with honesty. But do you have to be completely honest to be authentic?  After all, we are multifaceted beings with various aspects and facets. A truly honest personal brand, for example, would have to include the cranky pre-coffee version of you right alongside the polished-and-fabulous you. Do you really have to show off your not-so-good side to be honest or authentic?

The short answer? No. Doing so would actually confuse your customers. Building authenticity in a brand is not the result of creating a warts-and-all portrait; instead, it comes from focusing on what you do best, and then inhabiting and communicating that in every aspect of what you do. Without that consistency, you create a dissonance that potential customers can sense—and that will likely make them walk away. Authenticity in branding means that you don’t just talk the talk, but you also walk the walk.

Here’s an example. Recently I spoke to a marketer who said, “Our solutions work for any business, so we work with everyone.” This was an immediate red flag. He is in marketing, and first and foremost, a marketer must understand who their client is targeting. Marketers cannot do their job effectively if they don’t have a specific target market. And if the marketing company itself doesn’t have a target market, how can it possibly succeed in helping its clients reach their customer base?

So many marketers fail to market themselves in a targeted way. Many branders fail to develop their own brand. Untold social media companies have little following or engagement on the very platforms they engage with.

These people are missing their biggest opportunity.

When building a brand, consistency is key—for visuals, for message, and for values. We know that if you change up your message or visuals from one day to the next, you won’t get business. It’s not that people won’t like you, it’s that they won’t even notice you enough to like you. Consistency builds a relationship with potential customers and turns them into clients.

But when you are a small service business, walking the walk creates that consistency in buyers minds much faster ad much stronger. It’s very low-hanging fruit: The best way to be your brand is to do for yourself the very thing you sell to others.

If you’re a social media agency, for example, you know how to use social media to market a business, and you know how valuable social media can be to a business (after all, that is what you are selling). It makes no sense for your social media presence to be lacking because you are a business with access to an amazing social media business—yours!

Small businesses: take advantage of their greatest asset—your own ability to do what you do best for yourselves. Not only is this a valuable way to build your business and grow your bottom line, but also it’s a fantastic opportunity to demonstrate how much you believe in the service you provide—you believe in it so much, you use it for yourself. And you become a perfect case study of how well it works!

My friends at Socialfly do this incredibly well. Courtney and Stephanie, two powerhouse co-founder entreprenistas, run this fly NYC-based social media agency that focuses on the beauty and fashion industries. Socialfly stands out because of how much the company engages in and uses the latest social media has to offer. For example, for the past few months Socialfly has done weekly Facebook Live shows on Wednesdays at 10 a.m., sharing the latest social media trends and tips they’ve learned throughout the week. It’s entertaining, it’s valuable, and, most important, it’s a powerful demonstration that this company understands the value of social media—and uses it to promote their own business.

This has been a foundational principle for Worstofall Design as well. During our first few years in business, when we were strictly a design company, we struggled to get clients. We had to rely on potential clients to determine that our work was better than anything we were up against. We didn’t have a target market, and sometimes we went after clients that weren’t a good match.

Over the years we learned the importance of differentiation, of knowing our value proposition, and we started to understand what a brand was. Then, as we started to put effort into building our brand, getting bolder and bolder with each step, we started to see the results! Some people didn’t get our brand, but other people loved it. Those were our customers.

And we love that we can confidently say that everything we help our clients do in branding is based on a philosophy derived from doing it for ourselves first—and getting results. Not only are we telling you how important it is to have a strong, differentiated brand that stands out from the competition, but we can also tell you how valuable it has been for us. In fact, we spend a significant portion of our time each month on brand-building activities because we continue to see results from it.

So, would you rather hire the social media company with tons of posts but no likes or comments, or the one with a weekly Facebook Live show with engaged viewers who like and comment all the time?

Show off what you do in your own business. This is such an exciting prospect because it gives you a training ground to get better and better at what you do—while helping your business grow!

And this doesn’t just apply to marketing-related companies. If you are a coach, share how you’ve grown thanks to your own coach. If you’re a copywriter who helps people create engaging website copy, you’d better make damn sure your homepage is incredibly engaging (believe it or not, I have seen the opposite more than once!). Personal trainers should be fit and healthy. Professional organizers can offer no better reference than examples of their own meticulous spaces. Videographers: show off your skills with captivating videos about your process.

Many small business owners tell me they will focus on their own business when they get more clients. But that way of thinking must be flipped on its head: You won’t get the clients until you put the work into your own business. Focus on what you do best by honing and defining your market, and then inhabit and communicate how you service that market in every aspect of your message and branding—whether you’re a polished copywriter, a holistic acupuncturist, or a branding company that preached differentiation.

One of the best things you can do to get business is to make sure your business is in order in the area you know best. This build’s your brand’s credibility like almost nothing else can. This is how to create an authentic brand.