Finding Your Next Great Employee

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“To win in the marketplace you must first win in the workplace.” – Doug Conant, CEO of Campbell’s Soup

Great companies need outstanding employees in order to grow. The problem is finding and retaining that caliber employee. Most small businesses don’t fully understand the process of hiring top-notch employees.

“Effective organizational leadership is simple: 1. Have a vision of where you want to get to. 2. Clearly and persuasively communicate that vision to employees. 3. Be consistent in your behaviors as you strive to achieve that vision.” – from A Roadmap for Employee Engagement by Andy Parsley

Many make the mistake of hiring an employee without clearly thinking the process all the way through. They neglect to think about what they actually want from the new hire. Hiring in this way sets the new employee up for failure before they ever walk in for their first day of work. This turns out to be a waste of time and resources for everyone.

To help avoid this, you need to go through the interview process. The first and most critical step is to write an advertisement that attracts great people in the first place — one that encourages the kind of candidates who want to work for your company.

Thinking this through will also make you consider the short-term and long-term responsibilities and tasks required for this position.

The challenge of finding great job candidates starts with the ad itself. Mediocre job ads attract mediocre workers. To improve your placement ad, you should incorporate the following in the description.

  • Make your company sound innovative and interesting. This will help attract more dynamic applicants who want to work for a fascinating company.
  • Let the applicant know with whom they will most likely be working. Candidates will look forward to learning from someone who is the expert in their field.
  • If the location of your company is a plus for applicants, make sure to mention it. The more benefits you can mention in the ad, the more attractive your ad becomes.
  • Make sure to mention that the position offers growth for the right candidate. Everyone wants to know that they can grow with the company. This also implies that they will be able to make more money as they grow.
  • Include the total compensation and benefits in the offer. Paid holidays, flexible hours, and other perks can be very attractive.
  • Mention that the position requires hard work and dedication. This can help filter out the lazy applicants before time is wasted with the interview.
  • The ad should stand out from all the others. If you want creative, superstar applicants, the ad should be creative, too.

Finding and retaining top talent is one of the most important tasks for any growing company. A strong recruitment ad is just the start but one that can’t be overlooked. Include these tips in your next ad, and hopefully you will attract the type of superstar employee you desire.

If Sales Are Slow…

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You’ve probably heard the saying, “People like to buy, but they don’t like being sold to.” But you may wonder what it really means.

It means that people are buying what you sell. It means people are spending money. But it also means that people are only willing to open their wallets and part with their money if one condition is met first. That condition is met when you’ve presented a clear value proposition.

Wikipedia defines a value proposition as “a business or marketing statement that describes why a customer should buy a product or use a service. It is a clearly defined statement that is designed to convince customers that one particular product or service will add more value or better solve a problem than others in its competitive set.”

In plain speak, this means a prospect won’t buy from you until the value of your products and services is clearly presented in such a way that the decision to buy is second nature. This value must also be superior to what competitors are offering.

This value proposition doesn’t mean lowering your price or being the cheapest in the marketplace. That’s typically a losing value proposition. A winning value proposition is one where you add benefits that others can’t or won’t match.

Once you’ve defined your winning value proposition, it’s time to clearly communicate that statement with your audience via all of the marketing and sales channels available to you.

Sales will improve dramatically once you’ve articulated a clear and powerful value proposition. You’ll know it’s the right one when your prospects feel like they’re buying from you, not just being sold to.

Your Honor, I Object!

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When you’re in any kind of selling situation, getting objections from your prospect is actually a very positive sign. Many will see the objection as a “no” when that really isn’t the case at all.

When your prospect objects, what they’re really saying is that some issue is causing them to pause and hesitate. The mere fact that they’re giving voice to their objection offers a great opportunity to address those areas of concern. If they were truly not interested, you would receive little or no response at all to your proposal.

Objections are like an open door — an invitation for you to convince the prospect that your solution is the best fit for their need.

One of the most popular objections is the price objection, especially in today’s economic cycle. Most people are willing to spend more, but they must be given valid reasons why your price is higher. You must be able to show them the benefits and advantages of agreeing to your proposal.

In this economic environment, you’ll have to work a little harder to overcome the price objections. You’ll need to prepare your compelling reasons and unique selling proposition ahead of time. Remember that even a price objection is merely an invitation to prove your worth.

Always remember not to take objections personally. The prospect isn’t rejecting you. Just like an attorney in court, they’re merely raising their hand to voice concern about something in your presentation. Answer the objection, and you’ll win the case.

How to Get More Done with the Elimination Technique

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Most of us are familiar with the infamous “to do” list.

We dutifully populate the list with task after task that needs to get done. But we’re never sure where to start. There are only so many hours in a day, and all the tasks need to get done. We can’t fit a square peg in a round hole, and even if we stayed awake 24 hours, we wouldn’t be able to finish all the tasks on our list.

When faced with this dilemma, most of us are ready to tear up the task list and just wing it. A better option might be to use the Elimination Technique instead. What is the Elimination Technique? It’s a method to help narrow your focus. It starts with a series of questions to ask to begin eliminating options to get to what is most important.

Take a look at your current task list and ask the following questions:

  • What tasks take more time than I have available?
  • Are there tasks that don’t have to be done today?
  • Are there tasks that can be automated?
  • What tasks can be delegated to someone else?

Your task list should now be shortened. Reduce your list further by asking these questions:

  • What tasks are most important for this day to be considered a success?
  • What tasks don’t generate results that move you along your major goals?
  • What tasks are required to move forward with a project?
  • What tasks don’t facilitate some sort of growth, profit, or sales?

Your goal is to eliminate as many of the non-essential tasks as possible. Remember that the goal is to narrow your focus into a laser beam. By asking these questions, you should begin to see which tasks are truly important and must be prioritized and which tasks can be pushed down the list or better yet simply eliminated from your day. Less is more in this case.

For some, eliminating tasks may feel painful. We live in a society that seems to be constantly on the go. A long to do list must equal someone of substance. But having lots of activity doesn’t necessarily lead to fulfillment. Some struggle with the concept of elimination because there may be a sense of loss. (If I don’t do it, it will never get done.) But if all that extra non-essential activity gets in the way of doing what is most important, wouldn’t it be better for it to be eliminated?

Start today by ruthlessly eliminating tasks so you can reveal to yourself the truly important things in your life. With elimination comes focus. With focus comes efficiency. Efficiency leads to doing more while actually working less. Working less allows you to enjoy more freedom to accomplish what gives you real fulfillment and happiness in life.

Tactics or Strategy?

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You’ve probably heard the phrase “tactics vs. strategy” countless times.

People love tactics. Tactics can be fun and exciting. They’re relatively easy to pick up and seem to have magical quick results (at least for a short time). Social media in the form of a few tweets is a classic example of a tactic.

But there’s a critical part most businesses seem to miss, and it’s why tactics often fail in the long run. To be successful, you have to put all the tactics together in a logical and cohesive way to make it all work.

That’s where strategy comes into play.

Without a well thought-out strategic plan, all tactics will ultimately fail. It’s not the fault of the tactic that it didn’t work. It’s the fault of the person behind the tactic who thought it would be the magic pill it didn’t turn out to be.

A strategy is a plan to get you and your business where you want to go. Without a strategy, you are lost in the Sahara with no compass and no water. Once you have your strategy in place, the right tactics will fall into place where they need to be.

Circle of Trust

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In the movie Meet the Parents, Jack (Robert DeNiro) explains to Greg (Ben Stiller) his philosophy which he calls the “Circle of Trust.” Greg is planning to marry Jack’s daughter. He’s an outsider who desperately wants to be included in Jack’s Circle of Trust.

Greg tries to fit in, but every effort is met with failure and ridicule because he tries to be something he is not.

In an effort to impress our prospects, we sometimes make the same mistake of trying to be something outside of who we are. But if you really want to get inside a customer’s Circle of Trust, you must have integrity, and you must show that you truly have their best interest in mind at all times.

Above all, be yourself.

With all the mishaps and disasters that happen during the movie, Jack is convinced that Greg is not a good fit for his daughter. But at the end of the movie, Jack realizes that Greg really loves his daughter and has her best interest in his heart.

To enter and stay in a customer’s Circle of Trust, always have their best interest in mind and show them that you truly care about them and their business.

Now, here’s a short and funny compilation of the Circle of Trust scenes from Meet the Parents. Enjoy!

Complaints: Problem Solvers in Disguise

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While it’s hard to think of customer complaints as a good thing, most of them are actually great problem-solving tools for your business. Valid complaints expose problems that cost your business time and money.

With that in mind, here are a few ways to deal with and learn from customer complaints:

  • Offer several convenient ways for customers to express their dissatisfaction, such as customer surveys, comment cards, a toll-free number, a dedicated email address, and an online feedback form.
  • Listen to customers, and let them tell their story without interrupting.
  • Apologize for the issue they are experiencing.
  • Take necessary actions immediately to resolve the issue and re-establish rapport.
  • Ask customers for suggestions for improvement. Sometimes the solution may be easier than you think.
  • Thank customers for bringing issues to your attention.
  • Gather as much data as you can about customer complaints, and share them within your business. While all issues should be addressed, you may want to start by fixing those that waste the most time and cost the most money.
  • Follow-up with customers to be sure their issues were solved and that they were satisfied with the outcome.

Customers who complain and have a problem solved are generally much more loyal than those who are simply happy with your business. Regardless of the issue at hand, one of the easiest ways to ensure customer satisfaction is by reminding them you’re all ears.

Talent vs. Teamwork

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Babe Ruth once said, “The way a team plays as a whole determines its success. You may have the greatest bunch of individual stars in the world, but if they don’t play together, the club won’t be worth a dime.”

This quote is true in all types of organizations. Talent is undoubtedly important, but depending on the type of career, teamwork can be far more valuable to a business. A group of the most highly talented individuals who don’t work together efficiently are unreliable, waste resources, and often have competing agendas. Without teamwork, talent is wasted.

In comparison, a strong, cohesive team can often make up for weaker talent because they form a strong alliance and are committed to reaching the same goals. Successful teams benefit from a blend of various skills and can-do attitudes. They also share resources, learn from one another, and offer invaluable encouragement and support.

If your organization is struggling to find top-notch talent, try focusing on building a top-notch team instead. The winning results may surprise you.